FAQs

1. How do I order from NOVA TRADER?

To purchase a product, start by viewing the items listed on our website and choose what you need. Place the selected items in your shopping cart, open the checkout page, and complete the order by following the payment instructions provided.

2. What time do you stop accepting orders for the day?

Orders are processed with a daily cut-off of 5:00 PM Central Time, Monday through Friday. Orders received by this time can be handled on the same business day. Any order submitted after 5:00 PM will be moved to the next business day for processing.

3. How much time is required to process an order?

After we receive confirmation of your payment, please allow 1–3 business days for your order to be prepared and processed for shipment.

4. When can I expect my order?

Order preparation normally takes 1–3 business days. Once the package leaves our processing stage, delivery generally takes up to 7 business days.

Based on these timeframes, most orders are expected to arrive within 2–10 business days after being placed. The actual delivery period may differ depending on the shipping destination and order processing time.

5. Is there a shipping fee?

No. Standard shipping is provided at no additional cost for all orders.

6. Which carrier will ship my order?

The shipping carrier may vary based on the destination, order details, and shipping service used. Once your order has been shipped, the available shipping information will be provided where applicable.

7. Can I track my order?

If tracking information is available for your shipment, it will be included in the shipping confirmation email sent after your order has been dispatched.

8. Can I cancel or change my order after placing it?

If you would like to cancel or make changes to an order, please contact us as soon as possible. We can only make changes or cancel an order if it has not already been processed or shipped.

9. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or contains an item different from what you ordered, please contact our customer support team. Include your order number and, if needed, clear photos of the product and its packaging so we can review the issue.

10. How can I contact NOVA TRADER?

You can reach our customer support team using the contact information below:

Business Name: NOVA TRADER
Company Number: 20261927599

Business Address:
1500 N GRANT STE 5490
DENVER CO 80203
United States

Phone: +1 720-798-9737
Email: support@novatrader.store

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM Central Time

11. Is the NOVA TRADER website secure?

Our website uses HTTPS to help protect information transferred between your browser and the website. Payments are processed through the payment methods available at checkout. We recommend reviewing your order and payment information before completing your purchase.