Refund policy

Refund and Return Policy

If you need to return an eligible order, you can submit a return request within the time period mentioned below. This policy covers the return requirements, the return request process, refunds, and order cancellations.

30-Day Return Period

A return request can be made within 30 days after your order has been delivered.

Return requests submitted after 30 days may not be accepted, except where a longer period is required by applicable law.

Return Conditions

Items being returned should be in their original condition. A return may not be accepted if the product has been damaged because of misuse, improper handling, or use for a purpose other than its intended use.

Once we receive the returned item, it may be checked to make sure it meets the return conditions.

Requesting a Return

Please contact us before sending an item back. After receiving your request, we will check the order details and provide the instructions needed for the return.

Please include the following with your request:

Order number
Name used when placing the order
Email address used at checkout
Reason for the return
Photos of the product, if needed

These details allow us to check the order and handle your request correctly.

Email: support@novatrader.store
Phone: +1 720-798-9737

Return Shipping

Return instructions will be provided after your request has been reviewed.

Please do not send a return to an address unless it has been provided or confirmed by our customer support team.

Refund Processing

Once the returned product has been received, it may be reviewed before the refund decision is finalized.

If the return is approved, the refund will normally be sent to the original payment method used for the purchase within 5–7 business days.

The time it takes for the refunded amount to appear in your account can depend on your bank, card issuer, or payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives with a damaged item, a product that does not work as expected, or an item different from what you purchased, please contact our support team after delivery.

To help us check the issue, send your order number along with clear photos of the product and its packaging when necessary. After reviewing the details, we will provide the appropriate next steps.

Order Cancellations

If you want to cancel an order, please contact us as soon as possible after the order has been placed.

A cancellation can be requested while the order is still awaiting processing or shipment. Once an order has been shipped, it can no longer be cancelled.

If the order has already been shipped, you may still request a return after delivery if the purchase meets the requirements of this Return and Refund Policy.

Contact Information

Business Name: NOVA TRADER
Company Number: 20261927599

Business Address:
1500 N GRANT STE 5490
DENVER CO 80203
United States

Phone: +1 720-798-9737
Email: support@novatrader.store

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM Mountain Time (US and Canada)