Payment Policy

Payment Information

When placing an order with NOVA TRADER, customers can choose from the payment methods available at checkout. The information below explains the payment options, payment confirmation process, and how we handle common payment-related issues.

Payment Methods

The payment options available to you will be displayed during checkout and may depend on the payment services currently supported by our store. Available methods may include:

Visa
Mastercard
Maestro
American Express
Discover
Diners Club
Apple Pay
Google Pay
PayPal
Shop Pay

Payments are submitted through the options available during checkout. Payment processing may be handled by Stripe and other applicable payment service providers.

Payment Confirmation

Once a payment has been successfully completed, an order confirmation will normally be sent to the email address provided during checkout.

If your payment was completed but you have not received an order confirmation, please contact our support team with the relevant order details so we can review your request.

Payment Review

In some cases, an order may require additional payment or order verification before it can be processed. If further information is needed, we may contact you using the details provided with your order.

Prices and Currency

Unless otherwise stated, prices displayed on the NOVA TRADER website are shown in U.S. Dollars (USD).

The price applicable to your purchase is the amount shown at checkout when you submit your order. Any applicable charges will be displayed during the checkout process.

Failed or Declined Payments

If your payment is declined or does not go through, please review the payment details entered at checkout and try again.

If the issue remains, you may need to contact your bank or payment provider. You can also contact our customer support team if you need assistance with the order.

An order will not be processed until the required payment has been successfully authorized and completed.

Shipping, Returns, and Refunds

Payment information is separate from our shipping, return, cancellation, and refund terms. Please review the relevant store policies for information about these areas before placing an order.

Contact Information

Business Name: NOVA TRADER
Company Number: 20261927599
Phone: +1 720-798-9737

Business Address:
1500 N GRANT STE 5490
DENVER CO 80203
United States

Email: support@novatrader.store

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM Mountain Time (US and Canada)