Shipping policy

This policy provides information about how NOVA TRADER handles order processing and delivery. Shipping times may vary based on the delivery location and the shipping service used for your order.

Standard shipping is provided at no additional charge on all orders.

Order Cut-Off Time

Orders placed by 5:00 PM Mountain Time (US and Canada), Monday through Friday, are generally processed on the same business day.

Orders placed after 5:00 PM are processed on the next business day. Orders placed on weekends or holidays will be processed on the following business day.

Order Processing

Once payment has been successfully confirmed, orders generally require 1–3 business days to be processed before they are shipped.

The processing period may include order review, payment verification, preparing the items, packing, and arranging the shipment.

Delivery Time

After an order has been shipped, delivery generally takes up to 7 business days.

Delivery times may vary depending on the shipping address, destination, and carrier handling the shipment.

Estimated Delivery Period

The estimated delivery timeframe is 2–10 business days from the date the order is placed.

This timeframe consists of:

Order processing: 1–3 business days
Delivery after shipment: Up to 7 business days

The stated timeframes are estimates and do not represent guaranteed delivery dates. Actual delivery times may vary depending on the destination and circumstances affecting the shipment.

Tracking

If tracking is available for your shipment, the tracking information will be provided in the shipping confirmation email after your order has been dispatched.

Shipping Address

Please make sure that the shipping address entered at checkout is complete and accurate.

Incorrect or incomplete address information may result in delivery issues or additional delays. Customers are responsible for providing the correct shipping details when placing an order.

Shipping Delays

Delivery may take longer than the estimated timeframe due to circumstances such as severe weather, holidays, high shipping volumes, carrier delays, transportation issues, or other events outside our control.

If your order has not arrived within the estimated delivery period, please contact our support team so we can review the shipment details.

Lost or Damaged Shipments

If your order is lost while in transit or arrives with damage, please contact our customer support team using the contact details provided below. We will review the shipment information and assist you with the next steps.

Email: support@novatrader.store
Phone: +1 720-798-9737

Please provide your order number and any relevant shipping details when contacting us. This will allow us to review the shipment and determine the appropriate next steps.

Business Days

For order processing purposes, business days are generally Monday through Friday, excluding applicable holidays.

Returns and Refunds

Information about returning an order or requesting a refund is provided in our Refund and Return Policy.

Contact Information

Business Name: NOVA TRADER
Company Number: 20261927599

Business Address:
1500 N GRANT STE 5490
DENVER CO 80203
United States

Phone: +1 720-798-9737
Email: support@novatrader.store

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM Mountain Time (US and Canada)